“The purpose of this email is to provide you with early notification that we’re making changes to some NZ Post and Kiwibank branches in the Wellington region.
In response to increasing numbers of customers accessing banking services in different ways, Kiwibank has decided to create a standalone Kiwibank branch in Lower Hutt and withdraw services from our Johnsonville and Petone branches.
We regularly review our locations, looking at two things; firstly, the number of customers using the services in the region and secondly, other available Kiwibank services in close proximity. Unfortunately, we’re unable to sustain a presence in Johnsonville and Petone.
To meet the needs of our customers in the Wellington region, we’ve invested in standalone branches in Kilbirnie, Lambton Quay, Manners Street and now Lower Hutt. These standalone branches create an environment for a more specialised banking service, an innovative customer experience and a sustainable brand presence in Wellington.
New Zealand Post will remain in the area and is seeking a local business to deliver postal and bill payment services. Until a postal partner is secured the branch will continue to operate as usual.”